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FAQ


CUSTOMIZATION


Are the sizes customizable? How big can you print?

Yes, we are always happy to accommodate specific sizes other than what appears on our website. Drew shoots with one of the highest resolution cameras available so that we can create sizes up to 110” for most series.* However, once we print above 48 x 72,” plexiglass face-mounted framing is the only type of framing that will support a print this big. Above 48 x 96” we would need to break the print up into a diptych, triptych, or quad which could be framed in plexiglass or wood frames.

*The exceptions are images from the series Swell and certain images from Sable Island; please contact the studio to learn more.

Can you crop an image?

We don’t crop or otherwise alter images to maintain the consistency and integrity of the edition.

Curious as to how a print will look in your space?

Contact us at [email protected] for a custom mockup.

FRAMING


Framing Info

• Artwork comes finished in a premium, hardwood frame moulding with your choice of a white or black matte finish.

• Print sizes smaller than 40” x 60” are dry mounted to acid-free foam board.

• Framed works come equipped with hanging hardware, clear bumpers, and a protective paperback finish.

Frame Size & Thickness

• 30” x 42” and smaller: 7/8″ face, 1 1/4″ deep

• 32” x 48” through 38” x 57”: 1” face, 1 7/8″ deep

• 44” x 63” and larger: 1.5” face, 1.5” deep

Mat / Full Bleed / Border Options

FULL BLEED

The frame comes right up to the edge of the print.

MAT BORDER

Artwork is framed by an acid free 3-inch, 8-ply white mat border. (Due to the manufacturer limitations, prints larger than 54” will have a 3” paper border instead of a mat)

LIFTED

Artwork is permanently adhered to a 3/16” lift so it appears to float above the mat, and is set with a ¼ “ gap between the frame and the print.

Facemounted Plexi Frames

• Artwork is permanently face-mounted to plexiglass using clear adhesive and reenforced with Dibond backing to provide durability and rigidity.

• An aluminum brace will be mounted to the back of each plexi frame, along with a french hanging cleat. The cleat will require additional hardware based on the make of your wall.

**Be mindful that our standard plexiglass will have a reflective surface. This should be considered when choosing your hanging location. Non-reflective plexiglass is available for a surcharge; please email us for a custom quote.

Why Plexiglass?

Our standard plexiglass is lightweight and more durable than glass.

Do you offer non-reflective plexiglass?

Yes, our museum plexiglass is the best option for a high-quality look, which reduces 20-30% of reflections, is abrasion resistant, and offers up to 99% UV protection.

We recommend considering this option if you are placing your work in the vicinity of large light sources, facing sunlit windows, or if you are sensitive to glares in your artwork. Please also note that due to the nature of the protective UV coating you may notice a slight green cast to any remaining reflections. No need to worry; this is completely normal and will not affect your artwork.

If you have any questions about choosing your plexiglass type, please call or e-mail us and we will be happy to help.

Is your plexiglass UV protective?

Yes, the plexiglass that comes standard on our frames is 75% UV protective, and our museum plexiglass offers 99% UV protection.

You purchased an unframed print. Now what?

We advise your framer to dry-mount the work on acid-free board using archival tissue and materials. This will ensure that your print will remain flat once framed. Note that it is common for prints to have waves when unrolling for the first time.

Caring for Your Unframed Print

Your print is made of archival materials that will last a lifetime but it is still very fragile and should be taken directly to a framer. Do NOT handle your unframed print yourself. Also, prints are not meant to be stored in a tube for extended periods of time.

Hanging Your Artwork

E-mail us for hanging instructions specific to your frame type.

PARTNERSHIPS


Interested in partnering with Drew Doggett Photography?

We enjoy working on exciting opportunities with select partners such as brands and charities. If you are interested in partnering with us, please contact Lily at [email protected]

PRICING


How does limited edition pricing work?

As the editions sell out for each artwork and fewer pieces are available, the price goes up on that image. The current prices are listed on the website.

PRINTS & EDITIONS


About the Prints

• Unframed prints have a 3” paper border

• All prints have a slight sepia tone that is a natural part of their DNA/makeup

Tell me about your limited editions…

Drew carefully selects the number of prints offered of each image to protect your artwork’s long term identity. All limited edition photographs are signed by the artist and include a Certificate of Authenticity (COA). The COA will be mailed separately and should arrive prior to the artwork.

What edition number will I receive when I purchase a limited edition artwork?

When a limited edition artwork is purchased, the next available edition number is automatically selected and assigned to that purchase. If you are interested in what number in the edition is next available for a specific print, please e-mail [email protected]

How do you guarantee the quality and authenticity of your work?

All limited edition prints are printed in-house and inspected by Drew, as well as signed and numbered. Each print also comes with a Certificate of Authenticity. The Certificate of Authenticity ensures that your print is an original and should be stored somewhere safe, preferably separate from the artwork.

To find out more,

CLICK HERE

RETURNS & DAMAGE


What is your return policy?

All sales are final, non-refundable and non-returnable. However, if you have received the wrong print in error, please contact us so we may resolve the issue.

What if my artwork or frame is damaged when I receive it?

We take great care to ensure that all artwork purchases arrive safely. However, at times unfortunate things happen that are beyond our control and there’s a chance your order could arrive imperfect. In such cases, we require that any damage claims must be filed within 7 days of receiving your delivery, otherwise we cannot make a claim with our shipment carrier and thus cannot assume responsibility. Please open and inspect your order immediately upon receipt and if there’s an issue, carefully follow these instructions:

1. When the shipment arrives, examine the outside of the box and please note any visible damage when you sign for it.

2. If damaged, take a picture of the outside of the box before you open it.

3. Open the package and take pictures of all damage points.

4. Send all photos and your contact information to [email protected] with the subject line “Damage – Order Nr.” Your order number can be found in our e-mail updates to you and on the packing slip which will be inside the box.

Who do I contact if I need more help?

If you have any questions that are not addressed here, please call the studio at +1 (843) 936-3592 or email: [email protected]

SHIPPING


Do you ship?

Yes. We will ship unframed work anywhere in the world. Shipping for framed work is currently limited to the contiguous US, although we would be happy to help you find a framer wherever you reside.

How much does shipping usually cost?

Standard shipping (for both framed and unframed prints) is included in the price of your print at no extra cost. Expedited shipping is also available. Contact us for a quote.

How long does it take to receive my print?

The turnaround time for framed orders is approximately three to four weeks, depending on the final destination. Unframed prints typically take one to two weeks from the time we receive the order to reach their final destination.